Frequently Asked Questions

We welcome bookings 24 hours a day, seven days a week through our website:

Alternatively, please call our dedicated Bookings Team during business hours on: 1300 336 046 or 0419 754 554.

We require a 50% deposit to secure your booking (unless agreed otherwise). The balance is due 30 days prior to your arrival.

We accept Visa, MasterCard or Amex (please note: paying via credit card incurs a 3% service fee to cover admin and bank fees and costs associated with credit card fraud).

Direct deposit into Coast & Country Getaways bank account is a fee-free option available to our guests for bookings made prior to 7 days before your check-in date. If you have any questions regarding this, please contact our office on 0419 754 554.

We offer the option for guests to pay via direct deposit into the Coast & Country Getaways bank account. Please contact our office on 0419 754 554 for our bank account details. Deposits need to be paid within 7 working days of making the booking.

We do accept single night bookings during off peak times. Minimum tariffs will apply, usually a 1.5 night fee plus an exit clean fee.

We email our guests with a pre-arrival letter approx 2 to 4 days prior to check-in. This letter contains information on directions to get to the property, access to keys and other important details.

Properties have a 4:00pm check-in.

Properties have a 10:00am check-out.

The option to have an earlier check-in may be arranged. Please email [email protected] to request an early check-in prior to your arrival. Guest Services may not be able to confirm early check-in until 12 -24 hours prior to your arrival.

We are happy to arrange a later checkout whenever possible. However, if the property is booked for that evening we will need to prepare it for the arrival of the next guests. Late checkouts may incur additional fees, as they can potentially make the property unavailable for prospective guests.

Late check outs of 6:00pm can be arranged (if available) for 50% of 1 night room rate.

If you would like a late check-out please email your request to  [email protected]

Linen is supplied at most of our properties. If linen is not provided it is usually stated in the property listing. Linen provided includes: pillows, doonas, mattress protectors, pillow cases, doona covers, sheets, bath towels, bath mat, hand towel and tea towels.  If you have any queries about linen, please contact our friendly Bookings team at [email protected] to clarify.

No. The rate will vary depending upon the number of rooms you need. Guests are given sole occupancy of the property. A multiple bedroom property will be quoted at the “full house tariff” when booked more than two weeks in advance.

Tariffs are based upon the number of bedrooms occupied, whether for one night or for the complete duration of a booking.

If you have an issue at your property from Thursday to Monday, please call our Guest Services team on 1300 384 226 or 0429 305 681.

If you have a problem on Tuesday or Wednesday, please call Vicki on 0419 754 554.

This is dependant upon the home, most properties supply enough wood for your first fire. We recommend purchasing some wood on the way to your holiday rental. Service stations usually supply firewood.

Telstra and Optus are available, however Vodafone has unreliable reception on the Coast.

If goodies are supplied at your accommodation (chocolates, champagne, bath products etc) they are part of your accommodation package, so please enjoy them at your leisure!

We appreciate guests leaving the accommodation neat and tidy and putting bins out as required. Please refer to your pre-arrival letter or our Terms and Conditions for expected standards.

We also ask that you refrain from moving furniture around, or from one property to another. We thank you in advance for your assistance with these requests.