Terms & Conditions

These Terms & Conditions apply to all bookings made with Coast and Country Getaways for homes and villas across Blairgowrie and the Mornington Peninsula. By booking a stay with us, you agree to the terms set out below.

Bookings and payment

All bookings are made directly through our Guesty booking platform. A booking is only confirmed once full or partial payment (as specified at the time of booking) has been received and a confirmation has been issued. Prices are subject to change without notice until a booking is confirmed.

Cancellations and refunds

Cancellation terms vary by property and will be shown at the time of booking. Please review the specific cancellation policy for your chosen property before confirming your reservation. Refunds, where applicable, will be processed in line with that policy.

Check-in and check-out

Standard check-in and check-out times will be provided in your pre-arrival information. Early check-in or late check-out requests are subject to availability and may incur an additional fee.

Guest responsibilities and house rules

Guests are expected to treat each property with care and respect, and to abide by any property-specific house rules provided ahead of arrival. This includes maximum occupancy limits, noise considerations for neighbours, and rules around smoking and pets. Guests are responsible for the conduct of everyone in their party.

Damage and security

Guests are responsible for any loss or damage caused to a property during their stay beyond normal wear and tear. A security deposit or bond may be required for some properties and will be outlined at the time of booking.

Liability

Coast and Country Getaways is not liable for any personal injury, loss, or damage to personal property incurred during a stay, except where caused by our negligence. Guests are encouraged to take out appropriate travel insurance.

Changes to these terms

We may update these Terms & Conditions from time to time. Please refer back to this page for the most current version. If you have any questions about these terms, please get in touch with our team.

House Rules

(these form part of your Terms and Conditions)

Guests must comply with the Booking Terms and Conditions including these House Rules and any other reasonable instructions from us. If the property is located on the Mornington Peninsula, then the guest must also agree to and comply with all the short terms stay code of conduct rules listed below:

Mornington Peninsula short stay code of conduct

  • Between 11pm and 7am, you are only entitled to quiet enjoyment of the property.
  • Between 11pm and 7am there is to be NO NOISE. Outdoor areas, including spas, pools, outdoor decking or balconies are NOT to be used at all.
  • At any time, there is to be no loud, aggressive behaviour, yelling, screaming and arguing, cheering, clapping and singing, or music.
  • All guest cars are to be parked off the street or parked in areas that do not impact neighbours.
  • Additional accommodation is not allowed on site such as tents, caravans or campervans.
  • No excess rubbish is to be left at the property.
  • No extra guests or visitors are allowed at the property.

If a complaint due to non-compliance of above or excessive noise or anti-social behaviour is received, security will be dispatched to investigate and may result in a $200 call-out charge. A report will be received by the Coast & Country Getaways office with information as to whether a fee has been charged. This fee will be taken from the guest's security deposit and is non-negotiable.

If a second security call-out with fee payable is received at any time during a guest's stay, all guests at the premises will be evicted from the premises by security without refund of rent or bond.

General House Rules

  • You must notify us of any disputes or complaints from neighbours as soon as is practicable.
  • Please advise us if any changes are required to televisions and/or pool and spa settings and we will endeavour to arrange for these with the property owner. Please do not make any changes yourself as this may damage the equipment (which may incur a cost to you).
  • Guests must not create noise that is offensive to occupiers of neighbouring properties at any time but especially between 10pm and 8am and during arrival and departure at any time throughout the occupancy.
  • Offensive noise is prohibited and may result in termination of permission to occupy the property, eviction, loss of fees paid and extra charges for security and other expenses that may be deducted from your security bond.
  • Guests must not engage in anti-social behaviour and must minimise their impact upon the residential amenity of neighbours and local community.
  • Guests are not permitted to host visitors (persons other than guests) at the property without our prior written consent.
  • The property must not be used for the hosting of any parties, celebrations, gatherings or functions of any sort.
  • Guests must comply with parking regulations and show consideration to neighbours and other vehicles.
  • Specific parking arrangements for the property (if any) will be set out in your check-in information and must be complied with.
  • No tents or caravans are allowed on or around the property.
  • All rubbish must be placed in the bins provided (but bins must not be overflowing). Rubbish must not be left in public or common areas and will not be collected from the roadside if not inside the bin.
  • Bins must be put out the night before the local collection AND upon your departure. Check local council website for collection dates and times.
  • Recycling bins are collected every second Monday. We ask that during summer, weekends and peak periods, you only half fill the recycling bin, leaving the other half for the next tenant on this fortnightly collection service.
  • Please remove any excess garbage and recycling from the property upon departure.
  • Bins left overflowing and any excess garbage or recycling left behind will incur a removal charge of $65.00 + GST per bag/box which will be deducted from your security bond.
  • Whenever you are absent from the property, please close all windows and doors to maintain security and prevent rain and water damage.