Guest FAQs

Everything you need to know for your Peninsula getaway.

Guest FAQs: everything you need for a smooth Peninsula getaway

Coast and Country Getaways offers direct bookings for holiday stays across the Mornington Peninsula. Here you'll find useful information to help prepare you for your stay, from booking and check-in details, to what to expect when you arrive at your accommodation, and the support available throughout your stay.

  • How do I book a stay?

    You can browse our homes and villas across the Mornington Peninsula and book directly on our website. Simply select your dates on the property you like, and follow the prompts to complete your reservation.

  • How does payment and booking confirmation work?

    Once you complete your booking, you'll receive a confirmation with your payment details and reservation summary. Keep an eye on your inbox for further pre-arrival information as your stay approaches.

  • What pre-arrival and check-in information will I receive?

    Ahead of your stay, we'll send you check-in details specific to your property, including access instructions. Please check your email and messages from us in the lead-up to your arrival.

  • What should I expect during my stay?

    Our homes and villas are set up for a relaxed, comfortable stay, from budget-friendly getaways to luxury escapes. Each property comes with everything outlined in the listing, so you can settle in and enjoy the Peninsula at your own pace.

  • Where can I find property-specific amenities and instructions?

    Details on amenities and how to use them (such as appliances, Wi-Fi, and entry) are provided in your property's welcome information sent prior to check-in. If you can't locate these details, please reach out to our team on bookings@coastandcountrygetaways.com.au or 0429 305 681.

  • What are the Booking Terms and House Rules?

    Our Terms & Conditions and House Rules cover cancellations, check-in and check-out times, fees, and inclusions for your stay. The House Rules also cover the Mornington Peninsula Shire's Code of Conduct for short stays. Please refer to these for the specific terms that apply to your booking. The Terms and Conditions can also be found on our website.

  • What support is available during my stay?

    If something comes up during your stay, our Guest Services team is on hand to help. Please call or message us on 0429 305 681 if you need assistance throughout your stay.

  • When should I contact the Coast and Country Getaways team?

    If your question hasn't been answered here, or in your pre-arrival information, or if you need help with anything during your stay, feel free to get in touch with our team directly. Our Bookings Team can be reached via email: bookings@coastandcountrygetaways.com.au or for our Guest Services Team please call or message: 0429 305 681.

Still have a question we haven't covered? We're happy to help.