As per the latest announcements by Premier Daniel Andrews, the current travel restrictions for Metropolitan Melbourne and Mitchell Shire are being extended 9th November 2020. In addition, It is our interpretation that these restrictions prevent travel outside of 25kms from your home..
If you have a booking and live beyond 25kms from your holiday accomadation, please contact us via the Booking Amendment Form below to make alternative arrangements for your booking. Please also see the FAQ at the bottom of this page for further information.
Interstate Travellers
If you are travelling from interstate and are unable to attend your booking due to border closures, please contact us via the Booking Amendment Form below to make alternative arrangements for your booking.
How to Contact Us
Due to the large volume of enquiries we are currently receiving, we ask that you submit your request via the form rather than calling us. If you have another query and need to contact us, please email us at bookings@ccgetaways.com.au. We will be working through the requests in order of date of arrival and appreciate your patience. Our team is working on this as a priority and we will get to your request as soon as we can.
We moved to stage 3 restrictions from the 9th of November:
Stage 3 restrictions allow restricted travel within Metropolitan Victoria which the Mornington Peninsula falls under
Please see current Government guidelines for stage 3:
RESTRICTED – Open, but each group booking is restricted to:
members of a single household, OR
intimate partners, OR
members of a single household and 2 others, plus dependents who can’t be left unattended or cared for in another setting and can’t stay with people living in a restricted area
Members of groups that booked separately can’t share bedrooms at the property.
Our Committment
Our priority is to ensure the health and safety of our team members, housekeepers and contractors and especially you, our guests. We are constantly reviewing our processes and procedures according to the latest government health and safety advice.
As such we have implemented the following additional health and safety measures to minimise the spread of COVID19 and ensure that you have a happy and safe time away.
Contactless Check-in
To minimise contact we have a contactless check-in. This means that you can proceed directly to your property on the day of arrival. Prior to arrival, you will receive a registration form via email that can be completed online. Once completed, details on check-in and key access will be provided a couple of days prior to arrival.
Enhanced Cleaning Protocols
Our housekeeping team members are taking every precaution to ensure that the highest possible hygiene standards are maintained at each property including:
Disinfecting all frequently touched surfaces including door handles, faucets, appliances, light switches, TV remotes, kitchen surfaces, bedside tables, keys, etc.
Linen is laundered to hospital-grade standard.
Housekeeping team members utilising PPE (Personal Protective Equipment) in accordance with Worksafe recommendations and following strict personal hygiene measures
24 Hour Booking Buffer
Wherever possible, properties are vacant for a minimum of 24 hours prior to every check-in to minimise same day changeovers (different guests checking in and out of a property on the same day).
How to Contact Us
Email, bookings@ccgetaways.com.au
Keeping Our Community Safe
We very much look forward to welcoming you to the Mornington Peninsula. Tourism is the lifeblood of our region and is vital to our local economy. We look forward to the return of loyal guests and welcoming new visitors to discover all that our wonderful region has to offer.
Like many regional communities we have many vulnerable residents and access to health care is limited. We therefore ask all Coast and Country getaways’s guests to follow the public health and safety guidelines to minimise the spread of COVID19 in our local community.
Social Distancing
When out and about in our region, please adhere to the social distancing guidelines, remaining 1.5m from others at all times.
Hand Sanitiser & Hygiene
Please follow the recommendations for regular hand washing and sanitising and always use cough etiquette.
Unwell? Do not Travel. Stay at Home.
If you are unwell or displaying any symptoms, please don’t risk it and do not travel. Follow the official health advice; stay at home and seek medical advice.
FAQ
What if I am unable to travel because of my COVID19 status?
YOU MUST NOTIFY us with 24 – 48 hrs of the restriction update to amend your booking.
Last-minute changes will not be honoured if requested after this time.
If you are unable to travel to the accommodation on the reserved dates due to a suspected or confirmed case of COVID19, please advise us ASAP, ideally at least 48 hours from the release of any restriction you have for a current booking. You can then choose from the following options for your booking:
Transfer booking to alternative dates (no fees apply)
Credit Coupon issued for the full amount paid to be used for a future booking at the property (no fees apply).
The credit coupon will be valid for 12 months from the date of issue. You do not need to stay within the validity period, you only need to make a booking for any future date before the expiry date on the coupon.
What if I am unable to travel because of new government-issued travel restrictions?
YOU MUST NOTIFY us with 24 – 48 hrs of the restriction update to amend your booking.
All bookings made after 4th May 2020 are subject to the following special provisions:
If the guest is unable to travel to the accommodation on the reserved dates due to Government Issued Travel Restrictions, the guest can choose from the following options:
Option 1. Transfer booking to alternative dates (no fees apply)
Option 2. Credit Coupon issued for the full amount paid to be used at a future date (no fees apply)
The credit coupon will be valid for 12 months from the date of issue. The guest does not need to stay within the validity period, they only need to make a booking for any future date before the expiry date on the coupon.
The credit coupon will be issued for the property the guest originally booked.
If the guest booked via a Third Party Agent, the credit coupon will be issued less any commissions and fees retained by the Third Party Agent
If the guest does not wish to take up the offer of a date transfer or credit coupon the standard terms and conditions, including applicable cancellation fees as per item our booking conditions will apply will apply
